Returns & Exchanges

At World Wine, we strive for perfection in every bottle, but if your order arrives damaged or incorrect, we offer a 30-day return policy to ensure your complete satisfaction. Please note that due to health and safety regulations, we cannot accept returns on opened bottles or perishable food items unless they are defective.

Return Process

• 1.
  Contact Support

  Email our customer service team within 30 days of delivery with your order number and photos of any damaged or incorrect items.

• 2.
  Review Approval

  Our sommeliers and quality control team will review your request and provide a Return Merchandise Authorization (RMA) number within 48 hours.

• 3.
  Secure Packaging

  Carefully repack the unopened bottles in their original protective packaging to prevent breakage during the return transit.

• 4.
  Refund Processing

  Once we receive and inspect your return, a full refund or replacement will be processed to your original payment method within 5-7 business days.