Frequently Asked Questions
Everything you need to know about our global wine selection and delivery.
How do you ensure the wine is safe during shipping?
We use specialized, reinforced pulp-based packaging designed to prevent breakage and provide thermal insulation, ensuring your bottles arrive in perfect condition.
Do I need to be home to sign for my delivery?
Yes. By law, all alcohol deliveries require a signature from an adult aged 21 or older. A valid government-issued ID must be presented to the courier.
Which countries do you source your wines from?
World Wine curates selections from premier vineyards across France, Italy, Spain, Argentina, Australia, and the United States, focusing on both heritage estates and boutique producers.
What is your policy on 'corked' or damaged bottles?
If you receive a bottle that is corked or damaged during transit, please contact our support team within 14 days for a full refund or a replacement bottle.
Can I track my order in real-time?
Once your order is processed, you will receive a tracking number via email to monitor your shipment's journey from our temperature-controlled cellar to your doorstep.
Do you offer wine subscriptions or memberships?
Yes, our 'Global Cellar' subscription offers monthly curated boxes based on your flavor profile, complete with tasting notes and pairing suggestions.